Participation in shipping and packing

Marcell'a lingerie will make on your behalf and for your delivery of your package through the Post Office. This participation in postage east of € 8.25 per order for a shipment with "colissimo".

Order Processing

Marcell'a agrees to fulfil orders only to the limits of available stocks of products.
Any order implies acceptance of prices and descriptions of products available for sale.
Any order is recorded and processed immediately upon receipt and is shipped as soon as possible. An invoice is attached to the package, which is clearly all information of the order, in particular the availability of items:

delivered from the week XX.

This item is no longer in stock at the time of processing the order. Once resupply by the supplier, we're sending this article at no additional cost.

More available (sold out)

This item is no longer in stock and we expect more resupply. You can repporter your choice on another article in the catalog.

Delivery

The processing time of your order is 8 to 10 days. Once your package delivered the services colissimo of the post, he arrived within 48 h.

Colissimo : simplicity and traceability

Traceability: anytime, we can know exactly where your package through its number as we pass;

Simplicity: with colissimo, your package will be delivered Monday to Saturday between 9 am and 12 am directly in your mailbox. In case of absence or inability to surrender your package (dimensions of mailboxes insufficient for example).


Availability

The proposed articles on our site are in the sizes and colors listed

Out of stock

Despite our most optimistic forecasts, it may happen that certain items are out of stock and that time is needed to resupply. In this case your order is kept on hold and you'll be served first priority upon arrival of new stock.
You have chosen to pay by cheque… reassure you, in this case, you will be charged the amount of your order only when it will be shipped.


THE BACK

In accordance with articles L.120-20 et seq of the Consumer Code, you have a period of seven (7) days to exercise your right of withdrawal without having to justify reasons, or to pay a penalty to the except, if any, charges returns.

We'll then reimburse the full amount of articles.

For reasons of hygiene, items such as accessories, intimate, pantyhose, slips, strings…. Will be returned in their original packaging and in perfect condition.

You must return your item in its original packaging ensuring attach detailed delivery with your customer number, your address, the reason for return and the particulars of the replacement item.

This is a return to colissimo : Marcell'a lingerie 457, chemin de l'Arenier 13630 Eyragues

You will be exempt of postage on your trade only if you order the same article (colors and / or different size)

If you order another article, it is a new command, you have to add 8 to € 20 postage and packing.

If the price of the item exchanged is higher than you return, attach payment for the difference by cheque, postal or money cash, you avoid the delay in processing your return.